Help centre
How can we help?
Browse the most common questions below. Still stuck? Contact us and a human will reply within one working day.
Using the platform
How do I create a practice session?+
Go to Qbank in your dashboard, choose specialties, difficulty, whether to include unseen / incorrect / flagged questions, set the number of questions (up to 100) and pick Tutor or Timed mode. Click Start session.
Can I pause a session and come back later?+
Yes. Tutor-mode sessions can be resumed from the dashboard or History at any time. Timed sessions keep their clock running from the moment you start to keep conditions realistic.
What do the readiness score and peer comparison mean?+
The readiness score blends your recent accuracy, coverage of the blueprint and consistency into a 0–100 estimate. Peer comparison shows the percentage of all users who answered each question correctly, so you can tell a genuinely hard question from a personal gap.
How do I flag a question or write a note?+
Use the flag icon in the question header or the Notes panel below the explanation. Flagged questions and notes are collected under Flagged and Notes in the sidebar for quick review.
Can I reset my progress?+
Yes. In Account → Data you can reset all session history. This cannot be undone.
How do I switch to dark mode?+
Account → Appearance lets you choose Light, Dark or System.
I paid but my access has not been activated.+
Payments are usually activated within seconds. If not, log out and in again; if you still cannot access, email support@medascend.app with your receipt and we will fix it promptly.
The exam & subscriptions
What is the MRCP(UK) Part 1 exam?+
MRCP Part 1 is the first of three examinations leading to Membership of the Royal Colleges of Physicians. It is a written exam of two three-hour papers, each containing 100 best-of-five questions (200 in total), testing core medical knowledge and the clinical sciences that underpin medical practice.
Who is eligible to sit MRCP Part 1?+
You can apply once you have at least 12 months of postgraduate clinical experience (the equivalent of completing Foundation Year 1). Most candidates sit the exam within 12–24 months of graduating.
How many attempts are allowed?+
A maximum of six attempts is permitted at MRCP Part 1. Well-structured revision that focuses on understanding rather than memorising gives you the best chance of passing first time.
How does MedAscend match the real exam?+
Every question is written in the best-of-five format, text only, with one mark per correct answer and no negative marking – exactly like the exam. Mock exams are generated from the official specialty blueprint so the balance of topics mirrors the real paper.
What is the difference between Tutor mode and Timed mode?+
Tutor mode reveals the answer and full explanation immediately after each question, ideal for learning. Timed mode hides feedback until you finish, replicating exam conditions with a countdown clock, so you can rehearse pacing (roughly 1.8 minutes per question).
Can I try before I buy?+
Yes. Every new account gets a free 48-hour trial with access to the textbook and up to 100 practice questions. No card details are needed.
Does my subscription renew automatically?+
No. Subscriptions are one-off purchases for 3, 6 or 12 months of access. You can extend at any time and the new period is added to your remaining access.
What is your refund policy?+
If you have answered fewer than 50 questions and it is within 7 days of purchase, email us and we will refund you in full. See the refund policy page for details.
Can't find an answer? Contact support